Refund Policy
Thank you for choosing to purchase a product or service from our website, www.Firststart.in.com (hereinafter referred to as "Firststart.in"). We value your business and aim to provide a smooth and satisfactory experience.
Please read this Refund Policy along with the Terms and Conditions of Firststart.in carefully, as they outline your rights and responsibilities as our customer regarding any purchases or services availed through our platform.
We strive to deliver all products and services in accordance with the specifications and timelines mentioned for each offering on Firststart.in. However, in the unlikely event that we are unable to fulfill your order or provide the service as promised, you may be eligible for a refund, subject to the following conditions:
Refund Eligibility and Conditions
- Service Deficiency: Refunds will only be considered in cases where there is a clear and demonstrable deficiency in the service or product provided by Firststart.in.
- Change of Mind: If a customer requests a refund solely due to a change of mind after making a payment—without any fault or shortcoming on the part of Firststart.in—such requests will not be eligible for a refund.
- Post-Delivery Refunds: Once the work or service has been delivered, refund requests based on a change of mind will not be entertained. However, customers may opt to use the paid amount towards an alternative service of equal value available on Firststart.in. The amount can be applied either in full or in part toward the new service.
- Time-Limited Requests: Any request for a refund made more than thirty (30) days after the purchase date—provided that the service or product delivery was confirmed via email or any other communication—will be considered invalid and will not be processed.
Refund Processing
If your refund request is approved by Firststart.in, you will be notified via email. The refund process may take a minimum of fifteen (15) business days to complete, after which the amount will be credited to your designated bank account. We are committed to handling the refund process with diligence and care, ensuring that your payment is returned as promptly as possible.
Grievance Officer
In compliance with the Consumer Protection (E-Commerce) Rules, 2020, the details of the Grievance Officers are provided below. For any concerns or grievances, you may contact:
Email: nodalofficer@Firststart.in & attention@Firststart.in